- How can I contact the Customer Service?
To contact our Customer Service, please use the contact form and we will try to reply you as soon as possible. Please note that the customer service is open from Monday to Friday, 10-17h.
- In which countries is it possible to shop online?
We ship our products worldwide. In case your country is not listed in the checkout process, please contact us using the contact form.
- Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
- Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
- Is it possible to receive periodic information via email about ANATOMIE’s latest new products and offers?
Yes, it is possible and very easy. Simply subscribe to our Newsletter and you will receive information on ANATOMIE’s latest products and discounts.
- Can I cancel my ANATOMIE Newsletter subscription?
Yes, of course. We do not want to send you emails you do not want to receive. In every Newsletter you can see an Unsuscribe Link, just clic on it and follow the steps. You can also contact us using the contact form and we will manually delete your subscription.
- How do I recover my forgotten password?
If you have forgotten your password, you can recover it in My Account page. You will receive an email with your new password.
- How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our customer service.
- Can I track my order?
Yes, it is possible to track your order. Login into your Account and order, you will find a tracking code and a tracking link.
- Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet. Please contact us for more information.
- Can I cancel my order?
Yes, you can cancel your order. Simply contact us. Please take into account that you wont be able to cancel your order if the order has been shipped.
- What should I do if I receive a faulty item?
In case you receive a faulty item, please contact our customer service.
- What should I do if I receive an incorrect item?
If you accidentally receive an incorrect item that you did not order, please contact our customer service.